Refund policy
30-Day Returns
We want you to love your workspace. If you're not completely satisfied, you can request a return within 30 days of delivery.
Eligibility
- Items must be unused, in the same condition you received them, and in their original packaging.
- You'll need your order number and proof of purchase.
How to start a return
Email us at support@deskeaseco.com with your order number, the item(s) you'd like to return and the reason. We'll reply within 24 hours (Monday–Friday) with return instructions and the return address. Please don't send items back without contacting us first. Packages sent without a return authorization can't be accepted.
Damaged, defective or wrong items
If your order arrives damaged or defective, or you received the wrong item, email us within 7 days of delivery with your order number and a photo of the issue. We'll send a free replacement or a full refund, including shipping, and you won't need to return the item.
Return shipping
For returns that aren't due to our error (such as a change of mind), you're responsible for the return shipping cost.
Refunds
Once we receive and inspect your return, we'll email you to confirm. Approved refunds go back to your original payment method within 5–10 business days.
Exchanges
The fastest way to get a different item is to return the one you have and place a new order.
Contact
Desk Ease Co. (NovaCore Digital LLC)
485 Whitfield Dr #2647, Lexington, KY 40515, United States
support@deskeaseco.com · +1 (859) 214-9160
This is our mailing address only. Please don't send returns here unless we ask you to.